refund-and-cancellation-policy

Refund and Cancellation Policy

Introduction

Thank you for choosing Ruchir Gupta Training Academy / Ruchir Gupta Training Academy Pvt Ltd. ("RGTA," "we," "us," or "our"). We are committed to providing our students with an exceptional online learning experience. This Refund and Cancellation Policy ("Policy") sets forth the terms and conditions governing refunds and cancellations for all courses and services purchased through ruchirgupta.co.in ("Website").

By enrolling in any course or purchasing any service offered by RGTA or RGTA Pvt Ltd., you acknowledge that you have read, understood, and agree to be bound by this Policy, in addition to our Privacy Policy and Terms of Use.

1. No Refund or Cancellation Policy

1.1 General Provision

Due to the proprietary and sensitive nature of the trading methodologies, strategies, information, and intellectual property shared in our courses, all sales are final. Once you have enrolled in a course and gained access to any course materials, content, or information, no refunds or cancellations will be permitted under any circumstances.

1.2 Access to Content

Access to course content constitutes delivery of the purchased service. Upon enrollment and commencement of access to any course materials, including but not limited to videos, written materials, live sessions, recorded sessions, trading strategies, methodologies, or any other proprietary information, you forfeit any right to request a refund or cancellation.

1.3 Acknowledgment of Terms

By completing your purchase, you expressly acknowledge and agree that:

You have had sufficient opportunity to review the course description, curriculum, and materials available prior to purchase
You understand the no-refund policy applies immediately upon gaining access to course content
You waive any right to dispute charges or seek chargebacks through your payment provider for reasons other than unauthorized transactions or technical errors on our part.
You have been provided with adequate pre-purchase information to make an informed decision regarding your enrollment.

1.4 Compliance with Consumer Protection Act, 2019

This Policy has been formulated in accordance with the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020. The no-refund policy is justified by the immediate delivery of digital content and the proprietary nature of the educational services provided. By accepting these terms, you acknowledge that you are purchasing access to confidential and proprietary educational content that cannot be "returned" once accessed.

2. Pre-Purchase Disclosures

2.1 Information Disclosure

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, RGTA provides the following information prior to purchase:

2.2 Informed Consent

You confirm that you have reviewed all pre-purchase information and that your decision to enroll is made voluntarily, with full knowledge of the no-refund policy.

3. Duplicate Payment Refunds

3.1 Eligibility

If you have inadvertently made duplicate payments for the same course or service due to technical error or processing malfunction, you are entitled to a refund of the duplicate payment only.

3.2 Refund Process

You must notify RGTA of the duplicate payment by contacting our support team within 7(Seven) days of the transaction date.
Refunds for duplicate payments will be processed through the original method of payment in accordance with the Payment and Settlement Systems Act, 2007, and guidelines issued by the Reserve Bank of India.
Processing time: Refunds will be initiated within 7 (Seven) business days following verification and approval of your claim.
The actual time for the refund to reflect in your account may vary depending on your financial institution's processing times and payment gateway procedures.

3.3 Required Documentation

To process a duplicate payment refund, you must provide:

3.4 Refund of Unauthorized Transactions

In the event of unauthorized transactions or fraudulent charges made without your consent, you must:

RGTA will cooperate fully with investigations into unauthorized transactions and will process refunds in accordance with applicable law and payment gateway policies once the unauthorized nature of the transaction is verified.

4. Enrollment Restrictions and Eligibility

4.1 Competing Business Prohibition

RGTA reserves the absolute and sole right to refuse enrollment, deny access, or revoke existing access to any course or service, without any liability, refund obligation, or prior notice, if the applicant or enrolled student:

Is engaged in, operates, owns, or is affiliated with any competing stock market education, training, or coaching business;
Provides stock market trading education, mentorship, or advisory services in any capacity
Is involved in the creation, distribution, or sale of trading courses, strategies, or educational materials;
Has demonstrated intent to replicate, reproduce, or commercialize RGTA's proprietary methodologies or content
Is registered as an investment advisor, sub-broker, or similar entity whose business activities may conflict with the confidential nature of RGTA's content.

4.2 Right to Admission

RGTA expressly reserves the right to admission in accordance with principles established under the Indian Contract Act, 1872. The acceptance of enrollment is at the sole discretion of RGTA, and no person shall have an absolute right to demand enrollment.

4.3 Misrepresentation

Any misrepresentation, concealment, or fraudulent statement regarding your business activities, affiliations, or intentions during the enrollment process constitutes:

4.4 Competitor Definition

For purposes of this Policy, a "competing business" includes but is not limited to:

Stock market training institutes or academies
Trading education platforms or websites;
Financial market mentorship or coaching services
Creators or sellers of trading courses, webinars, or educational content
Trading signal services or advisory businesses that incorporate educational components
Any business entity whose activities could result in the dissemination of RGTA's proprietary methods to third parties
Persons registered with SEBI as Research Analysts, Investment Advisors, or similar entities who provide educational services.

4.5 No Liability

RGTA shall have no liability whatsoever for any direct, indirect, incidental, consequential, or special damages arising from the refusal or revocation of enrollment under this section, including but not limited to loss of anticipated profits, business opportunities, or educational benefits. This limitation of liability is to the maximum extent permitted under Indian law.

5. Proprietary Information and Confidentiality

5.1 Nature of Course Content

All course materials, including trading strategies, methodologies, techniques, analyses, and other information provided by RGTA, constitute valuable proprietary and confidential information protected under:

5.2 Intellectual Property Rights

All content, materials, and intellectual property provided in RGTA courses are owned exclusively by RGTA or its licensors. You acquire no ownership rights in any such content, materials, or intellectual property. Unauthorized use, reproduction, or distribution may result in:

5.3 Student Obligations

By enrolling in any RGTA course, you agree to:

5.4 Consequences of Breach

Breach of confidentiality obligations may result in:

6. Technical Issues and Access Problems

6.1 Access Support

If you experience technical difficulties accessing course materials due to platform errors or technical malfunctions attributable to RGTA's systems, please contact our support team immediately. We will work diligently to resolve such issues within a reasonable timeframe.

6.2 No Refund for Technical Issues

Technical issues, including but not limited to internet connectivity problems, incompatible devices, inadequate bandwidth, user error, or force majeure events, do not constitute grounds for refund or cancellation. However, we will make reasonable commercial efforts to assist you in resolving access problems.

6.3 System Requirements

It is your responsibility to ensure that you have the necessary equipment, software, internet connectivity, and technical capability to access the course materials. Minimum system requirements are available on our Website prior to purchase. Failure to meet these requirements does not entitle you to a refund.

6.4 Force Majeure

RGTA shall not be liable for any failure or delay in providing access to courses due to circumstances beyond its reasonable control, including but not limited to acts of God, government actions, telecommunications failures, power outages, strikes, wars, riots, pandemics, or other force majeure events as recognized under Section 56 of the Indian Contract Act, 1872.

7. Limitation of Liability

7.1 Educational Services Disclaimer

RGTA provides educational services relating to stock market trading and investing. You acknowledge and agree that:

7.2 Limitation of Damages

To the maximum extent permitted by Indian law, RGTA's total aggregate liability for any claims arising out of or relating to this Policy or your enrollment in any course shall not exceed the amount of fees paid by you for the specific course giving rise to the claim.

7.3 Exclusion of Consequential Damages

In no event shall RGTA be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, trading losses, loss of data, loss of business opportunity, or cost of substitute services, whether based in contract, tort, strict liability, or otherwise, even if RGTA has been advised of the possibility of such damages.

7.4 Statutory Rights

Nothing in this Policy shall exclude or limit liability that cannot be excluded or limited under applicable Indian law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

8. Dispute Resolution and Grievance Redressal

8.1 Grievance Redressal Officer

In compliance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, RGTA has appointed a Grievance Redressal Officer to address your concerns:

Email: grievance@ruchirgupta.co.in

Working Days: Monday to Friday

Working Hours: [Specify Hours, e.g., 10:00 AM to 6:00 PM IST]

The Grievance Redressal Officer shall acknowledge your complaint within 48 hours and resolve it within one month from the date of receipt.

8.2 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to this Policy, you agree to first contact RGTA's Grievance Redressal Officer to seek an informal resolution. Both parties shall make good-faith efforts to resolve the dispute amicably.

8.3 Mediation and Conciliation

If the dispute cannot be resolved through the grievance redressal mechanism, the parties may agree to resolve the dispute through mediation or conciliation in accordance with the provisions of the Arbitration and Conciliation Act, 1996.

8.4 Arbitration

Any dispute, difference, or claim arising out of or in connection with this Policy, including any question regarding its existence, validity, interpretation, performance, or termination, which cannot be resolved amicably, shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.

The arbitration shall be conducted by a sole arbitrator mutually appointed by both parties. In the event the parties cannot agree on the appointment of an arbitrator within 30 days, the arbitrator shall be appointed in accordance with the provisions of the Arbitration and Conciliation Act, 1996.
The seat and venue of arbitration shall be Kanpur, Uttar Pradesh, India.
The language of arbitration shall be English or Hindi, as mutually agreed by the parties.
The arbitration proceedings shall be confidential.
The arbitral award shall be final and binding on both parties.
Each party shall bear its own costs of arbitration unless the arbitral tribunal directs otherwise.

8.5 Governing Law

This Policy shall be governed by and construed in accordance with the laws of India, including but not limited to:

8.6 Exclusive Jurisdiction

Subject to the arbitration clause above, the courts at Kanpur, Uttar Pradesh, India, shall have exclusive jurisdiction to entertain any proceedings or claims arising out of or in connection with this Policy. You hereby submit to the exclusive jurisdiction of such courts and waive any objection to the laying of venue in such courts on the grounds of inconvenient forum or otherwise.

8.7 Consumer Protection Remedies

Nothing in this Policy shall prejudice your rights under the Consumer Protection Act, 2019, including your right to approach the Consumer Disputes Redressal Commission having appropriate jurisdiction. However, by agreeing to this Policy, you acknowledge that the no-refund provision is reasonable given the nature of digital educational content and immediate access to proprietary information.

9. Data Protection and Privacy

9.1 Personal Information

The collection, use, storage, and disclosure of your personal information in connection with your enrollment is governed by our Privacy Policy and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

9.2 Payment Information

Payment information is processed in accordance with the Payment and Settlement Systems Act, 2007, and applicable RBI guidelines. RGTA does not store complete payment card details and uses secure payment gateways for all transactions.

9.3 Data Retention

RGTA shall retain your personal information and transaction records in accordance with applicable legal and regulatory requirements, including those prescribed under the Companies Act, 2013, and tax laws.

10. Modifications to Policy

10.1 Right to Modify

RGTA reserves the right to modify, amend, or update this Policy at any time. Material changes to this Policy will be notified to enrolled students via email or through prominent notice on the Website, as required under the Consumer Protection (E-Commerce) Rules, 2020

10.2 Effective Date of Changes

Any modifications to this Policy shall become effective immediately upon posting on the Website with an updated "Last Updated" date, or on such other date as may be specified in the notice of modification.

10.3 Continued Use

Your continued use of our services or access to course materials following any modification to this Policy constitutes your acceptance of such changes. If you do not agree with the modified Policy, you must discontinue use of the services.

10.4 Applicability

Modified terms shall apply to future transactions. Terms applicable at the time of your original enrollment shall continue to govern your existing enrollment unless the modifications are required by law or are beneficial to you.

11. Severability

If any provision of this Policy is held to be invalid, illegal, void, or unenforceable by any court of competent jurisdiction or arbitral tribunal, such provision shall be deemed severed from this Policy, and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law. The invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely reflects the original intent of the parties.

12. Waiver

No failure or delay by RGTA in exercising any right, power, or privilege under this Policy shall operate as a waiver thereof, nor shall any single or partial exercise thereof preclude any other or further exercise of any right, power, or privilege. The rights and remedies provided in this Policy are cumulative and not exclusive of any rights or remedies provided by law.

13. Assignment

You may not assign, transfer, or delegate your rights or obligations under this Policy without the prior written consent of RGTA. RGTA may assign, transfer, or delegate its rights and obligations under this Policy without your consent, including to any successor entity in the event of a merger, acquisition, or sale of assets.

14. Entire Agreement

This Policy, together with our Terms of Use and Privacy Policy, constitutes the entire agreement between you and RGTA regarding the subject matter hereof and supersedes all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding such subject matter.

15. Language

This Policy has been prepared in the English language. In the event of any translation into any other language, the English version shall prevail in case of any inconsistency or discrepancy.

16. Contact Information

Ruchir Gupta Training Academy

Registered Office: 1st Floor, 81- Pardevanpur, Lal Banglow , Kanpur Nagar , Uttar Pradesh (Pincode- 208007 )

Email: support@ruchirgupta.co.in

Website: www.ruchirgupta.co.in

Grievance Redressal: Email : grievance@ruchirgupta.co.in

17. Acknowledgment and Acceptance

By completing your purchase and enrolling in any RGTA course, you acknowledge and confirm that:

1. You have read and understood this entire Policy in its entirety.

2. You have had adequate opportunity to seek independent legal, financial, or other professional advice before accepting this Policy;

3. You agree to be bound by all terms and conditions set forth herein.

4. You specifically acknowledge and accept the no-refund and no-cancellation provisions.

5. You understand that RGTA may refuse or revoke your enrollment if you are engaged in a competing business;

6. You understand the proprietary and confidential nature of the course content and agree to maintain confidentiality.

7. You acknowledge that trading and investing involves risk and that RGTA provides educational services only;

8. You consent to the jurisdiction of courts at Kanpur, Uttar Pradesh, and agree to arbitration as provided herein.

9. You have reviewed the pre-purchase information, including course details, pricing, and terms;

10. Your acceptance is voluntary, free from coercion, and made with full knowledge of the consequences.

11. You understand your rights under the Consumer Protection Act, 2019, and other applicable laws;

12. You agree that this Policy complies with applicable Indian laws and regulations.

Your enrollment constitutes your electronic acceptance of this Policy in accordance with the Information Technology Act, 2000, and such electronic acceptance shall have the same legal validity and enforceability as a physical signature.

18. Compliance Statement

This Policy has been formulated to comply with the following Indian laws and regulations:

The Indian Contract Act, 1872
The Consumer Protection Act, 2019
The Consumer Protection (E-Commerce) Rules, 2020
The Information Technology Act, 2000
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
The Copyright Act, 1957
The Payment and Settlement Systems Act, 2007
The Arbitration and Conciliation Act, 1996
Guidelines issued by the Reserve Bank of India
Guidelines issued by the Securities and Exchange Board of India (where applicable)
Other applicable central and state laws, rules, and regulations

RGTA is committed to conducting its business in full compliance with all applicable laws and regulations in force in India.

Thank you for choosing Ruchir Gupta Training Academy. We are committed to your success and look forward to supporting your trading education journey.

“By receiving and reading this email, you acknowledge that you have read, understood, and agree to accept all the terms and conditions mentioned in this Refund and Cancellation Policy.”